Some frequently asked questions that we get:
Do I have to live with other people?
All clients have their own private room and bathroom. We only take up to four clients at a time and you can engage as little or as much as you like.
What if I don’t like who I live with?
You are not sharing a bedroom nor bathroom. You have your own private bedroom and bathroom. There is lots of room and privacy on our facility if you feel like you need space.
Can I work while I detox?
Yes. If you feel the inclination to work we provide a study desk and internet for laptop use. Our team will support you to find balance between work commitments and recovery.
Can I have my own room?
Yes, absolutely. You have a beautifully appointed bedroom with ensuite and study desk area.
Can I have my own bathroom?
Whats the food like?
We have a chef cook our meals and cater to to all tastes and palates. Whatever your eating requirements we’ll make sure you enjoy your meals. If you want steak for breakfast we’ll give you steak. If you’re vegan or vegetarian we make sure the meals are balanced, nutritious and tasty. We ensure that you’re satisfied and healthy.
Do I get the best support possible when it comes to medical care and supervision?
We aim at providing high quality professional medical care and supervision with our friendly hand selected team of doctor, nurse and counsellors. Staff are present and available 24/7 during your stay with us
Am I allowed to smoke?
Yes. Smoking is permitted at a designated outdoor areas.
What about my privacy? How do you maintain confidentiality?
Privacy and confidentiality are guaranteed. We only use a paper based system so no information is stored online. There are no Medicare records as your stay is private and not recorded on online databases. Clients can choose to use an alias with staff if they choose to. Our location is private to ensure your anonymity.
Will my stay affect my Life Insurance Policy?
No. Your stay is confidential and private. Health insurance companies are not privy to your private and confidential information.