- Sydney Detox and Rehab understands that your privacy and confidentiality is important to you: our service is highly discreet and personalised. your confidentiality is guaranteed
- Your confidentiality is guaranteed: Your records are not kept online or shared with insurers, third parties or eHealth portals
- We take your privacy seriously: clients can choose to use an alias with staff if they wish to
We ensure that your records remain confidential. We are a strictly paper-only service, so your medical details are not recorded on any medical system or data base.
Your records will not be listed with Medicare or eHealth portals. Nor will your records be divulged to private health insurers or Income Protection Insurers, who may add extra costs onto the premium after someone has an electronic record of receiving treatment from drug & alcohol detox services.
At Sydney Detox and Rehab we keep records to ensure and maintain a high quality of service and we take care to ensure what we record is only what is necessary & factual. For your discretion, we are happy to also take cash payments or bank cheques so that there are no banking records.
We keep our location details discreet to ensure that you have your privacy. This is to ensure we don’t have unwanted visitors, be it from family, the media, acquaintances or members of the public
All clients have their own room and bathroom and our facilities offer plenty of space if you need some downtime.
Our staff commitment
We go the extra mile for your privacy- clients are able to use an alias with staff if they choose to. All of our staff are highly trained in maintaining client confidentiality and sign contracts upholding a commitment to confidentiality and non-disclosure of patient information. Staff are onsite 24/7 to ensure your comfort and security.
Please be aware that by law, we are required to break confidentiality is if your life or someone else’s life is in immediate danger.
Sydney Detox and Rehab offers clients priority admission. Addiction and recovery is challenging enough without having to wait several weeks or even months to access the support you are longing for. Many public addiction programs have waiting lists of up to 6 months; whilst private hospitals can have wait times of up to several weeks.
Most of our clients are admitted within 1 week of their first contact with our service. Our staff support you every step of the way during this contemplation phase with phone calls and check-ins. We understand that coming in to a detox and rehab can feel nerve wracking.
If you decide that one of our programs could be right for you, we will organise an assessment with one of our friendly staff to get a clearer picture of where you’re at, what you need and whether we’re the best service for you. From there, we will arrange an admission time that is convenient to you.